Sip Sheffield Privacy Policy

1. Introduction

Sip Sheffield respects your privacy and is committed to protecting your personal data. This Privacy Policy explains:

  • What personal data we collect

  • How we use it

  • Your rights under the GDPR

  • How we keep your data secure

By booking a tour or using our website, you consent to the practices described in this Privacy Policy.

2. Data We Collect

We collect the following data when you make a booking via FareHarbor or contact us:

  • Name

  • Email address

  • Phone number

  • Date of birth (to verify age)

  • Payment information (processed securely by FareHarbor)

  • Dietary requirements, allergies, and medical information

  • Booking history and preferences

  • Any content you submit via emails or contact forms

3. How We Use Your Data

Your data is used for the following purposes:

  • To process and confirm your bookings

  • To provide our tours and services

  • To communicate important information about your booking (changes, cancellations)

  • To manage payments securely

  • To comply with legal obligations (e.g., age verification for alcohol consumption)

4. Data Sharing

  • We use FareHarbor to manage bookings and payments. FareHarbor processes your data on our behalf and is GDPR-compliant.

  • Your data may also be shared with our tour venues, transport providers, or emergency services only when necessary to provide the service.

  • We do not sell your personal data to third parties.

5. Data Retention

  • Booking data is retained for 7 years for accounting and tax purposes.

  • Marketing data is retained until you opt out or request deletion.

  • We will delete or anonymize data once it is no longer required, in accordance with legal obligations.

6. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing for marketing purposes

  • Request a copy of your data in a portable format

  • Withdraw consent at any time (for marketing communications)

To exercise these rights: Contact us at sipsheffield@gmail.com.

7. Cookies and Tracking

Our website may use cookies to improve user experience and track analytics. You can manage cookie preferences via your browser settings.

8. Data Security

  • Personal data is stored securely on FareHarbor servers.

  • Only authorized personnel have access to your data.

  • We use industry-standard encryption and security measures to protect your data.

9. Children

Tours are restricted to 18 years and older. We do not knowingly collect data from anyone under 18.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at www.sipsheffield.com/privacy.

11. Contact

For any questions about this Privacy Policy or your personal data:

Email: sipsheffield@gmail.com